Shipping policy

Shipping Policy

Thank you for shopping with CLARA PENA! We are dedicated to providing you with the best possible shipping experience. Please review our shipping policy below to understand how and when your order will be shipped.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. 
- Standard Shipping: Estimated delivery takes 7 to 15 business days depending on your destination.
Please note that delivery delays can occasionally occur due to high volume, customs processing, or postal service issues, which are outside of our control.

3. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Customs, Duties, and Taxes
CLARA PENA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or damaged during transit, please contact the carrier to file a claim. You can also reach out to us at TheresaZdziarski94331@hotmail.com so we can assist you with the process.

6. Contact Us
If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at:
- Email: TheresaZdziarski94331@hotmail.com
- Website: ggri1i-cm.myshopify.com